When 911 is dialed, the IP-PBX forwards the call to the Emergency Gateway (EGW), which pinpoints the caller’s location before routing the call to the Emergency Routing Service for completion at the appropriate PSAP.

While the Emergency Routing Service is a hosted subscription service, the Emergency Gateway is an on-site appliance deployed in redundant pairs, generally in the DMZ.

A single, end-to-end solution for all your E911 needs. Instead of maintaining multiple agreements with various solution providers and local carriers, your enterprise or organization can choose 911 Enable’s comprehensive solution to handle both 911 call routing and automated phone tracking for your entire deployment.

Support for your entire workforce. 911 Enable easily supports all types of deployments, including distributed networks which use centralized call processing for multiple sites and remote users. Nationwide E911 coverage eliminates the need for local trunks and PS-ALI accounts at each branch office.

Accomodates on and off-site user mobility. The Emergency Gateway uses either switch-based or subnet-based tracking to automatically pinpoint the location of IP phones, protecting employees who move frequently on the corporate network and make use of advanced features such as shared line appearance and extension mobility. Additionally, our easy-to-use self-reporting tools allow nomadic teleworkers to update and validate their locations in real-time.

Compliant with state and local E911 regulations. With many states implementing E911 regulations for multi-line telephone systems, 911 Enable’s solution offers a simple way to ensure compliance by routing highly granular location information to the appropriate PSAP. Locations can be provisioned to the floor, wing, or even station-level, depending on the regulations affecting your enterprise or organization.

Enhanced on-site security. Our security desk call routing option allows on-site security personnel to act as primary responders or monitoring agents in the event of an emergency. The solution also includes a Crisis Alert feature to automatically notify select personnel via email when 911 is dialed.

Simplified and cost-effective administration. By automatically tracking IP phones and eliminating the need to purchase PS-ALI accounts and local trunks, our centrally managed solution reduces the administrative costs and complexity associated with traditional E911 solutions. Advanced administrative features also include full auditing capabilities, 911 call recordings, and Call Detail Records (CDRs).

Comprehensive PSTN fallbacks. Our solution includes PSTN fallback call routing to the 911 Enable Emergency Call Response Centre (ECRC). Available 24/7/365, the ECRC is staffed by APCO certified professionals who verbally confirm the caller’s location and forward the call to the appropriate PSAP.

Our highly scalable solution is certified with today’s leading equipment vendors such as Cisco, Avaya, and Nortel. 911 Enable is able to support a wide variety of deployments, including those with any of the following elements: